Privacy

At Mass Energy Rates (“Site”), your privacy is important to us. We are committed to protecting the confidentiality, security and accuracy of your personal information. This Privacy Policy (“Policy”) describes the personal information that Mass Energy Rates collects, how we use it and to whom that information may be disclosed. This Policy only applies to data collected via the Site, and not to data collected from any other source or by other related entities.

This Policy does not apply to your use of unaffiliated websites to which the website is linked. Mass Energy Rates is not responsible for the privacy practices or the content on linked sites. We recommend that you carefully read the privacy policies of each site you visit. This policy covers personal information collected on the Site and any personal information-collected through our online services.

PERSONAL INFORMATION WE COLLECT 

We collect and maintain different types of personal information about individuals with whom we interact. This information includes contact information such as name, address, telephone number, e-mail address and information pertaining to your utility account. Where permitted or required by applicable law or regulatory requirements, we may collect additional information without your knowledge or consent. 

Purposes for Collecting Personal Information

  • Establishing and managing business relations with you
  • Administer or otherwise carry out our obligations in relation to the agreement you have with us for which you have enrolled through the Site
  • Informing you of our products and services other than those that you have specifically requested
  • Informing you of products and services Mass Energy Rates or carefully selected third parties may wish to offer you
  • Answer questions, comments, or requests submitted by you
  • Protecting us against error, fraud, theft and damage to our goods and property
  • Enabling us to comply with applicable law or regulatory requirements
  • Any other reasonable purpose to which you consent
  • Cooperate with legal authorities
  • Operate our business
  • Keep your records updated
  • Better understand our customers and improve our relationship with you through research
  • Provide you with information on products and services from our affiliates

DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be disclosed when, for example, it is to: 

  • Administer or otherwise carry out our obligations in relation to the agreement you have with us for which you have enrolled through the Site
  • Complete your enrollment with a new energy supplier based on the information you submit to us
  • Comply with applicable law or regulatory requirements
  • Protect the rights and property of Mass Energy Rates
  • During emergency situations or where necessary to protect the safety of a person or group of persons
  • Personal information that is already available to the public
  • To employees, contractors, consultants and other parties who require the information to assist us to establish, maintain and manage our business relationship with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with Mass Energy Rates in the provision of services to you
  • To another party, in the event of a change in ownership of all or a part of Mass Energy Rates through some form of merger, purchase, sale, lease or amalgamation or other form of business combination, provided that the parties are bound by appropriate agreements or obligations which require them to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Code, unless you consent otherwise.
  • We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

ELECTRONIC COMMUNICATIONS

When you submit information electronically to Mass Energy Rates via email or an online form, you are communicating with us electronically and, therefore, consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site.

COOKIES

We currently use cookies to manage user sessions but do not track or keep personal information of any kind from customers. Should we use cookies and action tags, we will not collect information from your hard drive; rather, they will just allow us to recognize you and know how you navigated through our site.

Cookies may be used by our partners who have links on our website. These cookies allow those vendors to recognize you and monitor your use of their site. For more information about their use of cookies see their privacy policies.

We also may place web advertisements that link to our site from other websites. The companies that place or "serve" the advertisements use their own cookies, which are different from the cookie on the site on which the advertising appears. Please refer to these third party websites for their individual policies on cookies.

UPDATING AND REMOVAL OF DATA

You may have your name removed from our direct and e-mail marketing lists at any time, by emailing us info@massenergyrates.com with your request.

SECURITY OF YOUR PERSONAL INFORMATION

We have implemented industry standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction.

ACCURACY OF PERSONAL INFORMATION

It is important that the personal information you submit to Mass Energy Rates is accurate and current so the transfer of information from Mass Energy Rates to your new supplier is correct and the processing of your enrollment can be completed.

QUESTIONS

If you have any questions regarding this privacy policy or its application, you should email us at info@massenergyrates.com.

PRIVACY OF CHILDREN

We understand that children need special safeguards and privacy protection. We realize that they may not understand all the provisions of our code or be able to make thoughtful decisions about the choices that are made available to our adult users. This Site is not directed to children and we do not sell products or services for purchase by children and will not knowingly collect personal information from children.

REVISIONS TO THIS PRIVACY CODE

Mass Energy Rates may from time to time make changes to this Privacy Code to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Code on our website.

YOUR CONSENT

By using our website, you consent to the collection and use of this information as outlined in this privacy policy.

CONTACT US

Should you have any questions or concerns about our Privacy Policy, please feel free to contact us by email at info@massenergyrates.com or writing to us at:
Mass Energy Rates
888-955-8824 – Toll Free
info@massenergyrates.com